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Frequently Asked Questions
general
We offer personalized, unique, and exclusive boots and high heels. Each model is made to order according to the customer's specifications.
We design and manufacture in Alicante, Spain. A point of reference for the best footwear factories.
If you would like a private visit to see our products and learn more about our process, you can schedule an appointment.
Customization and Orders
You can customize your shoes or boots by choosing from our sample designs and selecting the color, material (leather, patent leather, or suede), and the color of the interior and sole. We can also create models from scratch based on your specifications.
Yes, we offer the option to modify the measurements or create a special last to ensure a perfect fit and maximum comfort.
We primarily work with 100% high-quality leather, we also offer options in real python leather. If you prefer vegan leather, we can assess the feasibility of creating a custom design for you.
Order Process
To place an order, contact us through our website, by mail or by Whatsapp. We will discuss your preferences and needs and guide you through the customization process.
As each model is unique and made to order, production time may vary. We manufacture in limited series and pair by pair. This means that each model requires a minimum lead time of 4 to 8 weeks. There are models that may seem to be of simple complexity but take longer to produce than others.
Since each product is personalized and exclusive, modifications after production has started may not be possible. We recommend confirming all details before finalizing your order
Quality and Materials
We guarantee the highest quality in all our products. We use only high-quality materials and pay attention to every detail in the production process.
Yes, we can provide samples of leather, patent leather, suede, and other materials so you can see and feel the quality before placing your order.
Vegan Leather Options
Yes, although our main focus is on 100% leather, we can explore vegan leather options to create a custom design for interested customers.
Additional Services
Yes, we offer the option to schedule a private visit so you can learn more about our products and production process. Contact us to schedule an appointment.
Shipping and Returns
Yes, we ship Worldwide
Since our products are unique and exclusive, made according to the customer's specifications, we do not accept returns or refunds. If you have any issues with your order, please contact us and we will do our best to resolve them.
Contact
You can contact us through our website form, by email, or by Whatsapp. We are here to answer all your questions and help you design the perfect pair for you