Welcome to https://charlotte-luxury.com/. Please read the following terms and conditions carefully before using our website and services. By accessing and using our website, you fully accept these terms and conditions. If you do not agree with any of these terms, please do not use our website.

1. General Information

Charlotte Luxury Group SL
NIF: B98918832
Address: Las Viñas 48 - Urb EL bosque 46370 Chiva, Valencia
Email: info@charlotte-luxury.com

2. Services

Charlotte Luxury Group SL specializes in the design, manufacture, and sale of luxury footwear on order, including custom and bespoke creations. Our services are available to clients who wish to acquire high-quality and exclusive design products.

3. Website Use

Access to and use of our website are subject to the following conditions:

You must be of legal age (18 years or older) to use our website and make purchases.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of this website.

4. Ordering and Customization Process

- Orders are placed through our website following the provided instructions.
- For custom and bespoke products, you will be asked to provide specific details and preferences for the shoe design.
- Once the order is confirmed, no significant modifications can be made without additional cost.

5. Pricing and Payments

- All prices of our products are indicated in euros (€) and include applicable taxes.
- Payment is made at the time of placing the order through the payment methods available on our website.
- We reserve the right to change prices at any time without prior notice, but such changes will not affect orders that have already been confirmed.

6. Shipping and Delivery

- Delivery times vary depending on the type of product and the destination. Estimated delivery times will be provided when confirming the order.
- We strive to meet the estimated delivery times but are not responsible for delays caused by circumstances beyond our control.

7. Returns and Refunds

- We do not accept returns of products, including bespoke and custom-made shoes.
- If you receive a defective product, please contact us within 14 days of receiving the product to arrange for a replacement.
- In the event of a claim, we will request a review by the bank for orders that have been returned to verify the legitimacy of the claim.

8. Intellectual Property

- All content on our website, including text, images, logos, and designs, is the property of Charlotte Luxury Group SL or its licensors and is protected by intellectual property laws.
- Reproducing, distributing, modifying, or using any content from our website without our prior written consent is not permitted.

9. Data Protection

- We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to such collection and processing.

10. Limitation of Liability

- Charlotte Luxury Group SL will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products.
- Our total liability to you for any damages related to the use of our website or products will not exceed the total amount paid by you.

11. Changes to the Terms and Conditions

- We reserve the right to modify these terms and conditions at any time. Modifications will be effective upon posting on our website.

12. Governing Law and Jurisdiction

- These terms and conditions are governed by the laws of Spain. Any dispute related to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Alicante, Spain.

If you have any questions or need more information about these terms and conditions, please contact us at info@charlotte-luxury.com

Thank you for choosing Charlotte Luxury Group SL.