At Charlotte Luxury Group SL, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the European General Data Protection Regulation (GDPR).

1. Data Controller

Charlotte Luxury Group SL
NIF: B98918832
https://charlotte-luxury.com/
Email: info@charlotte-luxury.com

2. Personal Data We Collect

We may collect the following personal data from you:

- Name
- Contact information, including email address and phone number
- Shipping and billing address
- Payment information
- Details related to your order, including product preferences and customizations
- Any other information you provide to us when you contact us or use our services

3. How We Use Your Personal Data

We use your personal data for the following purposes:

- To process and fulfill your orders
- To communicate with you regarding your order and provide customer support
- To personalize your shopping experience and offer tailored services
- To improve our products and services
- To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Performance of a contract: To fulfill our contractual obligations to you, such as processing your orders and delivering products.
- Consent: When you have given us explicit consent to process your personal data for specific purposes.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: To improve our services, protect our business, and prevent fraud.

5. Data Sharing and Disclosure

We may share your personal data with the following parties:

- Service providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing.
- Legal authorities: When required by law or to protect our legal rights.
- Business partners: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners.

We ensure that all third parties with whom we share your personal data comply with GDPR and provide adequate protection for your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request correction of any inaccurate or incomplete data.
- Right to erasure: To request deletion of your personal data under certain circumstances.
- Right to restrict processing: To request limitation of how we use your data.
- Right to data portability: To request transfer of your data to another organization.
- Right to object: To object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: To withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@charlotte-luxury.com. We will respond to your request within the timeframe required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, access controls, and secure servers.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes where required by law.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Charlotte Luxury Group SL
info@charlotte-luxury.com

Thank you for trusting Charlotte Luxury Group SL with your personal data.