Last update: 5 Febero 2025

1. INTRODUCTION
Charlotte Luxury values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

2. DATA WE COLLECT
We may collect and process the following types of personal data:

• Identification information: Name, surname, email address, phone number, and billing/shipping address.
• Payment details: Payment methods, transaction history (we do not store credit card details).
• Account information: Login details and purchase history.
• Communication records: Any correspondence with our customer service team.
• Technical data: IP address, browser type, device information, and cookies.

3. HOW WE USE YOUR DATA
We use your personal data for the following purposes:

• Order processing: To fulfill your purchases, including payment, shipping, and delivery.
• Customer support: To manage inquiries, complaints, or requests.
• Marketing communications: To send promotional emails (only if you have opted in).
• Website improvement: To analyze visitor behavior and enhance our online experience.
• Legal compliance: To comply with legal obligations, including fraud prevention and tax regulations.
• Security and Fraud Prevention: To detect and prevent fraud, abuse, or unauthorized transactions.

4. DATA SHARING AND DISCLOSURE
We do not sell or rent your personal data. However, we may share your information with:

• Service providers: Payment processors, shipping companies, and IT services.
• Legal authorities: If required by law or for fraud prevention purposes.
• Business transfers: In the event of a company sale or merger, data may be transferred to the new owner.
• Law Enforcement and Regulatory Bodies: If required by legal obligations or to enforce our policies.

5. INTERNATIONAL DATA TRANSFERS
Your data may be stored or processed outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place to protect your personal information.

6. DATA RETENTION
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted.

7. YOUR RIGHTS UNDER GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Correct any inaccurate or incomplete data.
• Right to erasure ('right to be forgotten'): Request the deletion of your data under certain circumstances.
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a structured format.
• Right to object: Withdraw consent or object to data processing for marketing purposes.
• Right to lodge a complaint: If you believe we are processing your data unlawfully, you can file a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@charlotte-luxury.com.

8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies to enhance user experience, analyze traffic, and provide personalized content. You can manage cookie preferences through your browser settings.

9. DATA SECURITY
We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. However, no online transmission is entirely secure, and we encourage users to take appropriate security precautions.

10. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage users to review their policies before providing personal data.

11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.

12. CONTACT INFORMATION
If you have any questions regarding this Privacy Policy, you can contact us at:

Charlotte Luxury
B98918832
Las Viñas 48, Urb. El Bosque, 46370 Chiva, Spain
Email: info@charlotte-luxury.com