TERMS AND CONDITIONS

1. GENERAL
Charlotte Luxury is a brand that designs and manufactures luxury footwear made to order. By accessing and using our website, you agree to the following terms and conditions. We recommend reviewing them before making any purchase.

2. ORDERS AND PRODUCTION
Each Charlotte Luxury shoe is handcrafted and made to order. Due to the exclusivity and meticulous nature of our production process, manufacturing and delivery times may vary between 8 and 30 weeks, depending on the complexity of the design, the specific requirements of each model, and the availability of materials from our suppliers.

• Once the order has been placed, the production process begins, and it cannot be canceled or modified.
• All our models are handmade and may present slight variations from the images shown on the website.
• If you require an urgent order, you may contact us to inquire about priority production options (subject to availability and additional costs).
• For custom-made models or those requiring a different manufacturing process, we reserve the right to extend production time beyond the estimated 8 to 30 weeks. Since each pair is crafted individually, unforeseen circumstances may arise. If the model suffers damage during the final stages of production, it must be restarted from scratch, which could lead to additional production time. Supplier delays may also impact the total delivery time.

3. PAYMENTS AND PRICES

• All prices are in euros (€) and include applicable taxes.
• We accept payments via PayPal, credit or debit card, and bank transfer.
• Full payment must be completed for the order to enter production.
• In some cases, installment payment options may be offered, subject to specific terms.
• If a claim is filed with a bank regarding a payment dispute, the order will be blocked until the dispute is fully resolved.

4. SHIPPING AND DELIVERY TIMES

• Once the production process is completed, the order will be shipped to the address provided by the customer.
• Delivery times vary depending on location and the selected shipping option. We are not responsible for delays caused by the courier company or customs.
• Customers are responsible for any applicable taxes and customs duties in their country.
• If the order cannot be delivered due to an incorrect address or failure to receive it, reshipping costs will be borne by the customer.

5. RETURN AND EXCHANGE POLICY

Since each pair of shoes is made to order and customized, we do not accept returns or refunds.

• If the product has a manufacturing defect, you must contact us within 48 hours of receiving the order with detailed images for evaluation.
• If there is an error on our part in the manufacturing of the order, we will provide a solution appropriate to the situation, whether through repair or partial or full replacement of the product.

6. LIABILITY

• Charlotte Luxury is not responsible for damages resulting from improper use of the products.
• We do not guarantee that the website will always be available or error-free, although we strive to ensure an optimal experience.
• We do not assume responsibility for delays caused by force majeure, logistical issues, or unforeseen events beyond our control.

7. INTELLECTUAL PROPERTY

• All designs, images, and content on the Charlotte Luxury website are the exclusive property of the brand. Their reproduction without prior authorization is prohibited.

8. FORCE MAJEURE

• Charlotte Luxury shall not be liable for delays or failures in performance due to causes beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, supply chain disruptions, or governmental restrictions.

9. QUALITY AND MATERIAL VARIATIONS

• As each shoe is handcrafted, there may be minor variations in color, texture, or finish from the images shown on our website.
• Material availability from suppliers may affect final product characteristics.

10. CUSTOM ORDERS AND FIT ISSUES

• Custom-made models are produced based on the measurements provided by the customer. Charlotte Luxury is not responsible if the chosen size does not fit correctly due to incorrect information provided by the customer.

11. STORAGE FEES FOR UNCLAIMED ORDERS

• If an order is not claimed or the customer fails to provide the necessary delivery information, Charlotte Luxury reserves the right to charge storage fees after a specified period.

12. NON-TRANSFERABILITY OF ORDERS

• Orders are non-transferable to another individual without prior approval from Charlotte Luxury to ensure compliance with original purchase terms.

13. APPLICABLE LAW

These terms and conditions are governed by the current legislation of the European Union, particularly by consumer protection and e-commerce regulations established under Directive 2011/83/EU on consumer rights and the General Data Protection Regulation (GDPR) 2016/679. In the event of a dispute, the parties agree to submit to the jurisdiction of the courts of Alicante, Spain.

14. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these terms and conditions at any time. We recommend reviewing them periodically to stay informed of any changes.

For any inquiries, you may contact us via sales@charlotte-luxury.com