Our clients will be able to purchase CHARLOTTE-LUXURY products through the following website: www.charlotte-luxury.com
You must be over 18 years old (or being duly authorised by your parents or guardian if you are under such age) to place an order through our JUST-ENE Web site (in countries where age limit is above 18, local law will be enforced) and you shall accept these Terms and Conditions, by clicking in the appropriate place.
Clients who wish to purchase products through our CHARLOTTE-LUXURY web site must:
A) Registering as User in the Web-site by providing with your personal details and E-mail to CHARLOTTE-LUXURY and choosing an user name and a password to create your user account.
When you create your user account through CHARLOTTE-LUXURY site, the client might authorise CHARLOTTE-LUXURY to send him/her Operative and Promotional E-mails, by clicking in the appropriate places, according to the following definitions:
“Operative E-mails”: Include details of your User Account’s activity and your Purchases.
“Promotional E-mails”: Include information about products, new offers and promotions and any further commercial information about CHARLOTTE-LUXURY. Pursuant to article 96 of the Spanish Consumers Protection Act (Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el Texto Refundido de la Ley General para la Defenda de los Consumidores y Usuarios y otras leyes complementarias), CHARLOTTE-LUXURY shall inform to the client of the commercial nature of such Promotional E-mail sent to him/her as well as the client is the recipient of such E-mail as he/she holds an user account in CHARLOTTE-LUXURY
Additionally, pursuant to article 30.2 of the Spanish Data Protection Act (Ley Orgánica 15/1999, de 13 de diciembre), de Protección de Datos de Carácter Personal), the client might choose at any time not to receive any further Promotional E-mails, by clicking the link appearing at the end of such E-mails and/or sending an E-mail to firstname.lastname@example.org, expressly stating that he/she wishes not to receive any further Promotional E-mails from CHARLOTTE-LUXURY.
B) Select and customize their choice of product, by clicking the fetures availables, choosing those elements, materials and/or characteristics they wish to add to their final design.
You can also indicate if you want adapt the model with your measures. Click on “made to measure” and filling the camps. If at the moment of purchase you can’t provide the measures, you can send later through our form “send measures” or by mail with subject Measures + number of your order.
To be effective the request of made to measure you must provide the measures to us before the 15 days later of made your order.
The site will inform you of the product’s price as you select these elements, materials and/or characteristics, by separately identifying the different items included in the Final Price in order to provide you with all the necessary information before validating your order. Notwithstanding above, CHARLOTTE-LUXURY expressly warns their customers that certain materials and/or elements might have an extra-cost, which shall be clearly indicated in our site. In addition, the amount of the shipping costs and applicable indirect taxes (e.g. VAT), customs duties and other surcharges will depend on the country of delivery, which will be clearly indicated in the site.
C) Once you are satisfied with the result of the design of your product, you must add it to your cart
D) To validate your order you must:
When you have finished the choice of the products that you wish to purchase, click in “Buy” option.
Fill in the form with the shipment details, indicating where you wish to receive the product.
Select the payment method. You will have to fill in the form with the necessary details to make the payment.
- Once the payment process was over, you will be receive your Confirmation of Order. CHARLOTTE-LUXURY shall not incur in any further liability arisen from the payment process, as such process shall take place from another site different than CHARLOTTE-LUXURY Web-site. We advise you to revise your order and check that all of your chosen elements are included in your final design. The site will provide you a summary of the characteristics of the product/s you have selected, price, form of payment and an approximate delivery deadline.
E) Confirm your purchase:
You will receive an email confirming your purchase and providing you with an purchase ID number, once your order is formalized.
CHARLOTTE-LUXURY expressly reserves the right to refuse or to cancel the order even after confirmation thereof, in particular:
- The provided invoice/delivery information is incorrect or unable to be verified
- We suspect it is a fraudulent purchase
- We are not able to deliver the order to the given address/location.
- In case that some one of elements/ features of the purchase aren’t available. In that case we’ll write to you inform about the feature in special that would not be available and we would offer you an alternative. In case you don’t accept these possible modifications we will proceed to refund your order.-
CHARLOTTE-LUXURY may verify the information you provided in case of suspected fraud or that the person who submitted the request does not meet the required age for it.