Privacy & cookies Policy

Your privacy is important to us. Read how we collect, store, use, and share your personal information.

CHARLOTTE LUXURY® (“CHARLOTTE LUXURY® “, “we”, “our”, “us) is a trading name of The charlotte-luxury.com We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.
The following information is provided by CHARLOTTE LUXURY GROUP S.L. to enable our online visitors to be fully informed of our Privacy Policies. By visiting CHARLOTTE LUXURY® , you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (www.charlotte-luxury.com) or purchase or install one of our products. Please feel free to contact us if you have any questions.

I . WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Website

When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the pages or products viewed, which websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, including how to disable them, visit allaboutcookies.org.
  • “Log files” track actions occurring on the site, and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
  • Google Analytics is used to track how you arrived on the site and how you might be spending your time while on the site.

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information, including your name, billing address, email address, and phone number. We refer to this information as “Order Information.” Any payment information you enter, including credit card numbers and PayPal account information, is NOT stored on our site but directed to a third-party system (Stripe or PayPal).

When we refer to “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

 

Third-Party Marketplaces

When you purchase one of our products through a third-party marketplace such as Shopify or BigCommerce, we collect your store name and shop domain, along with your email address. We use this information to communicate with you and provide customer support when you contact us.

II. WHAT ABOUT COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.
There are four types of cookies:
Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of ou

III. “WHAT THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH ?”

We share your Personal Information with the following third parties to help us conduct our business and support our customers as described above.

We use Stripe to process payments in our online store. You can read more about how Stripe uses your Personal Information at stripe.com/ca/privacy.

We use PayPal as an alternative way of processing payments in our online store. You can read more about how PayPal uses your Personal Information at paypal.com/webapps/mpp/ua/privacy-full.

We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy.

You can also opt-out of Google Analytics at tools.google.com/dlpage/gaoptout.

We use MailChimp and Drip for email marketing and to maintain our customer lists. You can read more about how MailChimp and Drip use your Personal Information at mailchimp.com/legal/privacy and drip.com/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe could be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of Facebook and Google targeted advertising at facebook.com/settings/?tab=ads and google.com/settings/ads/anonymous.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

IV. PROTECTING YOUR RIGHTS

Please note that we do not alter our site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

V. "DO NOT TRACK"

If you are a European resident, you have the right to access any personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via one of the methods described below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site) or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the U.S.

VI. DATA RETENTION

When you place an order through our site, we maintain your Order Information for our records unless and until you ask us to delete this information. Customer information will be retained in our system for a period of three years or as long as you’re an active user of our products.

VII. CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

VIII. CHANGES TO THIS POLICY

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@charlotte-luxury. com or by mail at Rei Jaume I, 94 Pta 9, Albalat del Sorells, Valencia (Spain).

IX.MARKETING OPT-IN AND OPT-OUT PROVISION?

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by The Charlotte Luxury Group.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a CHARLOTTE LUXURY® customer care representative or by email at reviews@charlotteluxury.com.

X. CHARLOTTE LUXURY product designs

WWW.CHARLOTTE LUXURY.COM products are thought for you to fully customize them, providing you a range of materials, colours, embellishments, accessories, etc. for you to design a personal product.

WWW.CHARLOTTE LUXURY.COM offers the ability to design personal models on customer request. WWW.CHARLOTTE LUXURY.COM will send sketches of your request before order to create the model.

Your final design might eventually violate third party’s exclusive IP rights that CHARLOTTE LUXURY GROUP S.L might disapprove of for its brand image. Therefore, CHARLOTTE LUXURY GROUP S.L may choose to reject your design due to the above-mentioned reasons, which we will inform you of via E-mail.

The client and by all means guarantees that he/she is authorized to use a specific design created by any third party. The user is held fully liable for the product’s design. WWW.CHARLOTTE LUXURY.COM reserves the right to reject a design, which we will inform you of via E-mail, and by no means shall be liable for the designs made by WWW.CHARLOTTE LUXURY.COM users.

Designs made using our WWW.CHARLOTTE LUXURY.COM Web-site to which we could attributed any kind of intellectual property rights are directly assigned to CHARLOTTE LUXURY GROUP S.L, and will alternatively grant the exclusive, total license, free of charge, indefinite license to use the design, unlimitedly including its copies, editing, modification, public exposure, reproduction on any given media, distribution and concession of sub-licenses at CHARLOTTE LUXURY GROUP S.L’s discretion.

The user waives their right to submit any kind of complaint against CHARLOTTE LUXURY GROUP S.L or third party for the use of a similar design of that which the user has created .

XI. HOW YOU CAN ACCESS AND ID NECESSARY, CHANGE THE PERSONAL INFORMATION CHARLOTTE LUXURY® MAINTAINS?

If for any reason you are concerned that the personal information held by CHARLOTTE LUXURY® is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at reviwes@charlotteluxury.com and we will amend your personal details.
SAFEGUARDING YOUR PERSONAL IDENTIFIABLE INFORMATION?
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
If you are under 16, we require that you inform a parent or guardian about CHARLOTTE LUXURY®’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with CHARLOTTE LUXURY®.
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and CHARLOTTE LUXURY® is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.