Privacy & cookies Policy

CHARLOTTE LUXURY® (“CHARLOTTE LUXURY® “, “we”, “our”, “us) is a trading name of The We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.
The following information is provided by CHARLOTTE LUXURY® to enable our online visitors to be fully informed of our Privacy Policies. By visiting CHARLOTTE LUXURY® , you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


CHARLOTTE LUXURY® collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by CHARLOTTE LUXURY®. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Users of CHARLOTTE LUXURY® will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by CHARLOTTE LUXURY® for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our customer care team by emailing


Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.
There are four types of cookies:
Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies


These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of ou


CHARLOTTE LUXURY® may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within CHARLOTTE LUXURY® Limited. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
From time to time CHARLOTTE LUXURY® may employ third party business partners to collect personal information on CHARLOTTE LUXURY®’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by CHARLOTTE LUXURY® to comply fully with the CHARLOTTE LUXURY® Privacy Policy


When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by The Charlotte Luxury Group.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a CHARLOTTE LUXURY® customer care representative or by email at

V. CHARLOTTE LUXURY product designs

WWW.CHARLOTTE LUXURY.COM products are thought for you to fully customize them, providing you a range of materials, colours, embellishments, accessories, etc. for you to design a personal product.

WWW.CHARLOTTE LUXURY.COM offers the ability to design personal models on customer request. WWW.CHARLOTTE LUXURY.COM will send sketches of your request before order to create the model.

Your final design might eventually violate third party’s exclusive IP rights that CHARLOTTE LUXURY GROUP S.L might disapprove of for its brand image. Therefore, CHARLOTTE LUXURY GROUP S.L may choose to reject your design due to the above-mentioned reasons, which we will inform you of via E-mail.

The client and by all means guarantees that he/she is authorized to use a specific design created by any third party. The user is held fully liable for the product’s design. WWW.CHARLOTTE LUXURY.COM reserves the right to reject a design, which we will inform you of via E-mail, and by no means shall be liable for the designs made by WWW.CHARLOTTE LUXURY.COM users.

Designs made using our WWW.CHARLOTTE LUXURY.COM Web-site to which we could attributed any kind of intellectual property rights are directly assigned to CHARLOTTE LUXURY GROUP S.L, and will alternatively grant the exclusive, total license, free of charge, indefinite license to use the design, unlimitedly including its copies, editing, modification, public exposure, reproduction on any given media, distribution and concession of sub-licenses at CHARLOTTE LUXURY GROUP S.L’s discretion.

The user waives their right to submit any kind of complaint against CHARLOTTE LUXURY GROUP S.L or third party for the use of a similar design of that which the user has created .


If for any reason you are concerned that the personal information held by CHARLOTTE LUXURY® is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal details.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
If you are under 16, we require that you inform a parent or guardian about CHARLOTTE LUXURY®’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with CHARLOTTE LUXURY®.
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and CHARLOTTE LUXURY® is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.