You have a period of 7 days, after the realization of your purchase, for request cancellation or modification thereof.

The full refund of the purchase will be made in the same way payment that was made.


Products purchased in Charlotte-Luxury are non-refundable.

This is because each item purchased is made and produced exclusively for each client.

Models made to measure and / or customized.


If for any reason the model delivered does not correspond, as to the measures submitted by the customer or other features requested at time of purchase, there is the possibility of returning to the factory for modification or for remaking the model.

To proceed to the modification of the model:
  • Contact us in explaining the problem with your order.
  • We will send instructions for shipping.
  • Once rechecked the model with the data provided in the purchase, we will send to the factory for modification.

In the case that the model corresponds to the measurements and data provided at the time of purchase, but the customer want to make a modification:

It is possible to send to the factory for modification.

In this case, the client may have to bear the possible cost of manufacturing and shipping

Our main objective is customer satisfaction.
If you have any questions please contact us, we will be delighted to help you. Thank you