• It is possible make a model in a color / texture that is not on the shop?

    Yes it is possible.
    Because there are endless possibilities in colors or textures of a model, we published the most frequent.

    Write us about the model and color or texture you want. We will consult availability and confirm you as soon as possible.

  • I want a special model/personalized model. Can I order it in Charlotte Luxury?

    Yes, Of course.

    In Charlotte Luxury we love shoes and want to realize your dreamed shoes.
    Describe the design you want, send us a photo or one design.
    We will find the best way for make reality your pair of shoes desired.
    Charlotte Luxury work directly with professional manufacturers of footwear that create every model of individual and personalized manner.

    Get your dreamed shoes in Charlotte-Luxury!

  • Is it possible to combine the features of two different models?

    It could be possible.

    Let us know which models you want to combine or their characteristics and we will inform you personally about the availability.

  • How I can purchase a custom model?

    You can purchase a custom model through the shop.

    Find the model you desire and select the features you want.

    Click on “made to measure” if you want add your Measures in the moment of purchase.

    Before the payment, you have the option to write a note. You can describe some relevant information here.
    We always send a personal email confirming all purchase details. You also can write us here.

    » For some special requests (custom designs), we create a Special Invoice for you that you will receive at your mail.


  • When will I receive my order?

    Each model has an estimated production period shown on the product page.

    You also can see the estimated time in the PDF Invoice Book that we send you after you make your purchase.

    Once this process is finished, the shipment usually takes between 1-5 days ,depending on the country of destination.

    Please, write us if you need more detailed information about your order.

  • How can I know the status of my order?

    If you’ve made an account at Charlotte-Luxury when making your purchase, you can check the status of your order by going to “My Orders”.

  • I have not received my order yet.

    It is possible that custom models, made to measure, or special designs require more time in the manufacture process.

    Likewise it is possible that in times of increased working concentration (as Christmas) there is a little delay on your order.

    Please, be aware that we are the first to wish you receive your order.

    We apologize for any inconvenience caused and appreciate your patience.
    Remember that you can write us for any questions you may have.

  • What happens if when I receive my shoes the measures are wrong?

    In this case we will contact you to see the best possible solution.

    Generally the model will be sent to our facilities to check the measures and in case of mistake by the factory, your model will be sent for adjustment or modification.

    In the event that the model measures match those sent at the time of purchase:
    The model can be sent to the factory for modification. This could have an extra cost to the customer.

    Note that each case is different and is treated in a particular way. In Charlotte-Luxury always try to offer the best possible solution. Our objective is your satisfaction.